FILTERS

Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.


Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.

What should consumers and businesses expect if a UPS strike in 2023 happens? Jason Miller writes for The Conversation.


What should consumers and businesses expect if a UPS strike in 2023 happens? Jason Miller writes for The Conversation.

Professor Anjana Susarla outlines the risks of generative AI in her latest article for The Conversation.


Professor Anjana Susarla outlines the risks of generative AI in her latest article for The Conversation.

The winning team from MSU was applauded for their project focused on the importance of developing cultural intelligence.


The winning team from MSU was applauded for their project focused on the importance of developing cultural intelligence.

Assistant professor Simone Peinkofer writes for The Conversation about a dark side of returns that consumers never see.


Assistant professor Simone Peinkofer writes for The Conversation about a dark side of returns that consumers never see.

Interim Dean Judith Whipple outlines her role as a member of the MSU-led team receiving a $10 million USDA grant.


Interim Dean Judith Whipple outlines her role as a member of the MSU-led team receiving a $10 million USDA grant.

Three research projects presented by Broad undergraduate students won first-place prizes at the 2023 event.


Three research projects presented by Broad undergraduate students won first-place prizes at the 2023 event.

Broad News tapped into recent faculty research for insights and tips to aid managers navigating the new retail reality.


Broad News tapped into recent faculty research for insights and tips to aid managers navigating the new retail reality.

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From using virtual reality in diversity training to uncovering bias, Quinetta Roberson's research improves DEI strategy.

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From using virtual reality in diversity training to uncovering bias, Quinetta Roberson's research improves DEI strategy.

Professor Anjana Susarla explains in The Conversation how this choice that each person faces can affect everyone else.


Professor Anjana Susarla explains in The Conversation how this choice that each person faces can affect everyone else.

In The News
From Bloomberg
Featuring Jason Miller

For years, Ph.D. in Management program graduates have been recognized for early career contributions to the field.


For years, Ph.D. in Management program graduates have been recognized for early career contributions to the field.

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Associate professor Hang Nguyen outlines how companies can make customers fall head over heels for their brands.

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Associate professor Hang Nguyen outlines how companies can make customers fall head over heels for their brands.

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Steve Schiestel gives an overview of both the minor and master's programs where he teaches future financial advisors.

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Steve Schiestel gives an overview of both the minor and master's programs where he teaches future financial advisors.

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Supply chain professor Steven Melnyk reveals how to improve security by addressing five key paradoxes.

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Supply chain professor Steven Melnyk reveals how to improve security by addressing five key paradoxes.

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Hear about the future of teams and multiteam systems in this video featuring management professor John Hollenbeck.

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Hear about the future of teams and multiteam systems in this video featuring management professor John Hollenbeck.

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Watch management professor Quinetta Roberson discuss how companies can assemble boards that drive performance.

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Watch management professor Quinetta Roberson discuss how companies can assemble boards that drive performance.

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Research from Laurel Ofstein is bringing excellence to the entrepreneurial mindset at Michigan State University.

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Research from Laurel Ofstein is bringing excellence to the entrepreneurial mindset at Michigan State University.

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Hear from professor Steven Melnyk about the critical challenges that cybersecurity poses on the industry.

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Hear from professor Steven Melnyk about the critical challenges that cybersecurity poses on the industry.

Business, education, labor relations and engineering faculty are creating a more inclusive future of work.


Business, education, labor relations and engineering faculty are creating a more inclusive future of work.

Jason Miller, interim chairperson, explains in The Conversation how a strike could cost the economy $2 billion a day.


Jason Miller, interim chairperson, explains in The Conversation how a strike could cost the economy $2 billion a day.

The Academy of Management honored John Hollenbeck, associate dean of research, for his exceptional contributions.


The Academy of Management honored John Hollenbeck, associate dean of research, for his exceptional contributions.

In The News
From Harvard Business Review
Featuring Richard Saouma

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Professor Frederick Morgeson is helping administrators hire and retain employees to ensure the best care for patients.

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Professor Frederick Morgeson is helping administrators hire and retain employees to ensure the best care for patients.

Three student-led projects secured first place and faculty member Erkan Kocas was honored for his role as a mentor.


Three student-led projects secured first place and faculty member Erkan Kocas was honored for his role as a mentor.