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The Master of Science in Customer Experience Management is a 30-credit program covering a broad spectrum of skills that help graduates develop the acumen necessary to lead the customer experience management function within any organization.

Developed to be taken in logical sequence, the curriculum consists of 15 specialized five-week courses, with student cohorts beginning in August (fall semester), January (spring semester), and May (summer semester). Cohorts finish in five semesters, or approximately 20 months.

Degree Requirements

Semester 1

Semester 2

Semester 3

Semester 4

Semester 5