Mi Ran Kim
Department: The School of Hospitality Business
Dr. MiRan Kim is Assistant Professor at The School of Hospitality Business at Michigan State University. She earned a PhD in Community, Agriculture, Recreation and Resource Studies at MSU in 2010 and she also earned a Master of Science degree in Hospitality Business at The School of Hospitality Business at MSU in 2005. She received a Bachelor's degree in Home Economics and a High School Teacher's license from Seoul National University and holds a Diploma in Hospitality Management and Administration from Glion Hotel School in Switzerland.
She has seven years of related work experience in international luxury hotels, including Movenpick Radisson Hotel (Geneva, Switzerland), Le Meridien Hotel (Phuket, Thailand), Novotel Hotel (Seoul, Korea), and Marriott Hotel (Busan, Korea). She also worked at HSBC Bank as a personal banker (Seoul, Korea).
MiRan's research area is consumer behavior in the context of the hospitality and tourism industry. Specifically, she is interested in customer satisfaction and loyalty, service and relationship marketing, and hospitality and tourism management including human resource management and leadership development. In the area of teaching, she is currently teaching Service Management, Hospitality Managerial Accounting, and Advanced Hospitality Marketing and she has also taught Hospitality Human Resources and Hospitality Marketing.
My primary research area is consumer behavior in the context of the hospitality and tourism industry. Specifically, I am interested in customer satisfaction and loyalty, and service and relationship marketing. Furthermore, I am interested in organizational behavior, strategic management, leadership development, and business development.