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Blogs
CXM@MSU Viewpoint: Rethinking customer experience management value and ROI 
Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.
Cropped image of someone using a tablet at a desk at night.
Blogs
Cropped image of someone using a tablet at a desk at night.
CXM@MSU Viewpoint: Rethinking customer experience management value and ROI 
Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.
Broad Full-Time MBA students are proud to be recognized as the No.1 school for the best graduate programs for supply chain management.
Research
UPS impasse with union could deliver a costly strike, disrupting brick-and-mortar businesses as well as e-commerce 
What should consumers and businesses expect if a UPS strike in 2023 happens? Jason Miller writes for The Conversation.
Broad Full-Time MBA students are proud to be recognized as the No.1 school for the best graduate programs for supply chain management.
Research
Broad Full-Time MBA students are proud to be recognized as the No.1 school for the best graduate programs for supply chain management.
UPS impasse with union could deliver a costly strike, disrupting brick-and-mortar businesses as well as e-commerce 
What should consumers and businesses expect if a UPS strike in 2023 happens? Jason Miller writes for The Conversation.
Smartphone screen displaying various apps, including ChatGPT.
Research
FTC probe of OpenAI: Consumer protection is the opening salvo of US AI regulation 
Professor Anjana Susarla outlines the risks of generative AI in her latest article for The Conversation.
Smartphone screen displaying various apps, including ChatGPT.
Research
Smartphone screen displaying various apps, including ChatGPT.
FTC probe of OpenAI: Consumer protection is the opening salvo of US AI regulation 
Professor Anjana Susarla outlines the risks of generative AI in her latest article for The Conversation.
The Broad team of students and faculty pose for picture outside Caesars Palace casino and hotel in Las Vegas.
Student stories
Hospitality business students win Best Proposal Research at global conference 
The winning team from MSU was applauded for their project focused on the importance of developing cultural intelligence.
The Broad team of students and faculty pose for picture outside Caesars Palace casino and hotel in Las Vegas.
Student stories
The Broad team of students and faculty pose for picture outside Caesars Palace casino and hotel in Las Vegas.
Hospitality business students win Best Proposal Research at global conference 
The winning team from MSU was applauded for their project focused on the importance of developing cultural intelligence.
Boxes moving on a conveyer belt, through a supply chain.
Research
Inside the black box of Amazon returns 
Assistant professor Simone Peinkofer writes for The Conversation about a dark side of returns that consumers never see.
Boxes moving on a conveyer belt, through a supply chain.
Research
Boxes moving on a conveyer belt, through a supply chain.
Inside the black box of Amazon returns 
Assistant professor Simone Peinkofer writes for The Conversation about a dark side of returns that consumers never see.
An aerial view looking south, of the Plant Pathology Research farm (center left) at Michigan State University. Photo courtesy of University Communications.
Research
Through USDA grant, MSU experts will build resilient food systems from seed to table 
Interim Dean Judith Whipple outlines her role as a member of the MSU-led team receiving a $10 million USDA grant.
An aerial view looking south, of the Plant Pathology Research farm (center left) at Michigan State University. Photo courtesy of University Communications.
Research
An aerial view looking south, of the Plant Pathology Research farm (center left) at Michigan State University. Photo courtesy of University Communications.
Through USDA grant, MSU experts will build resilient food systems from seed to table 
Interim Dean Judith Whipple outlines her role as a member of the MSU-led team receiving a $10 million USDA grant.
Research poster with an anonymous hand pointing to text on the poster.
Student stories
Broad Spartans win at 25th annual University Undergraduate Research & Arts Forum 
Three research projects presented by Broad undergraduate students won first-place prizes at the 2023 event.
Research poster with an anonymous hand pointing to text on the poster.
Student stories
Research poster with an anonymous hand pointing to text on the poster.
Broad Spartans win at 25th annual University Undergraduate Research & Arts Forum 
Three research projects presented by Broad undergraduate students won first-place prizes at the 2023 event.
Two warehouse workers checking boxes to process and deliver.
Research
Five things retail managers need to know about e-commerce 
Broad News tapped into recent faculty research for insights and tips to aid managers navigating the new retail reality.
Two warehouse workers checking boxes to process and deliver.
Research
Two warehouse workers checking boxes to process and deliver.
Five things retail managers need to know about e-commerce 
Broad News tapped into recent faculty research for insights and tips to aid managers navigating the new retail reality.
Broad Matters podcast hosted by the MSU Broad College of Business, available on Spotify, Apple Podcasts and Google Podcasts
Audio
Broad Matters Season 6 Episode 5 - A Look at DEI in the Workplace 
From using virtual reality in diversity training to uncovering bias, Quinetta Roberson's research improves DEI strategy.
Broad Matters podcast hosted by the MSU Broad College of Business, available on Spotify, Apple Podcasts and Google Podcasts
Audio
Broad Matters podcast hosted by the MSU Broad College of Business, available on Spotify, Apple Podcasts and Google Podcasts
Broad Matters Season 6 Episode 5 - A Look at DEI in the Workplace 
From using virtual reality in diversity training to uncovering bias, Quinetta Roberson's research improves DEI strategy.
A pile of Twitter blue check marks on a blue background.
Research
Should you pay for Meta’s and Twitter’s verified identity subscriptions? 
Professor Anjana Susarla explains in The Conversation how this choice that each person faces can affect everyone else.
A pile of Twitter blue check marks on a blue background.
Research
A pile of Twitter blue check marks on a blue background.
Should you pay for Meta’s and Twitter’s verified identity subscriptions? 
Professor Anjana Susarla explains in The Conversation how this choice that each person faces can affect everyone else.
Bloomberg Businessweek logo
In The News
Fed’s All-Clear on Global Supply Chaos Spurned by Logistics Watchers 

From Bloomberg

Featuring Jason Miller
Bloomberg Businessweek logo
In The News
Bloomberg Businessweek logo
Fed’s All-Clear on Global Supply Chaos Spurned by Logistics Watchers 
From Bloomberg
Featuring Jason Miller
The front vestibule of the Minskoff Pavilion, part of the Business College Complex at Michigan State University and home to the Broad College of Business.
Alumni stories
Broad alumni stand out for impactful management research 
For years, Ph.D. in Management program graduates have been recognized for early career contributions to the field.
The front vestibule of the Minskoff Pavilion, part of the Business College Complex at Michigan State University and home to the Broad College of Business.
Alumni stories
The front vestibule of the Minskoff Pavilion, part of the Business College Complex at Michigan State University and home to the Broad College of Business.
Broad alumni stand out for impactful management research 
For years, Ph.D. in Management program graduates have been recognized for early career contributions to the field.

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