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Douglas Hughes

Chairperson, United Shore Endowed Faculty Fellow in Sales Leadership
Department: Marketing
Office:
Business College Complex
632 Bogue St Rm N370
East Lansing, MI 48824
Phone: (517) 432-6324
Curriculum Vitae
  • Biography
    Doug Hughes is Professor and  Chairperson of Marketing and United Shore Faculty Fellow of Sales Leadership at the Broad College of Business at Michigan State University. Dr. Hughes holds a Ph.D. from the University of Houston, an M.B.A. from Michigan State University, and a B.S. in Marketing from the University of Tennessee. His research centers on managerial issues in marketing, with a special emphasis on salesperson decision-making, sales force management, brand relationships, and the marketing-sales and sales-service interfaces. Hughes has published articles in the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Retailing, International Journal of Research in Marketing, Marketing Letters, and other premier academic journals. He is Editor-in-Chief of Journal of Personal Selling and Sales Management.  Professor Hughes has been honored with the 2015 and 2011 American Marketing Association Sales SIG Excellence in Research Awards,  2016 James M. Comer Award for the Best Contribution to Selling and Sales Management Theory, 2016 Emerald Citation of Excellence Award, and 2013 Withrow Emerging Scholar Award.

    Dr. Hughes teaches undergraduate,  master's, and doctoral-level courses as well as executive education seminars in both marketing and sales management. He has received several national and university teaching awards, including the AMA McGraw-Hill/Irwin Sales Teacher of the Year Award, Provost's Teaching Excellence Award, and The Sales Excellence Institute's Teacher of the Year award.  He also has coached multiple national championship winning students and teams at national sales competitions.

    In addition to his academic credentials, Dr.Hughes leverages a rich corporate background in marketing, sales, and general management, having worked with some of the world's most recognized brands. His career includes experience as CEO of a business services firm, as a senior executive in both marketing and sales at Fortune 100/500 consumer packaged goods firms, and as a consultant for several companies across multiple industries.

  • Publications
    Article
    Hughes, Douglas E. (2013), "This Ad's for You: The Effect of Advertising Perceptions on Salesperson Effort and Performance" Journal of the Academy of Marketing Science, 41 (1), 1-18 (lead article).
    Article
    Hughes, Douglas E., Joel Le Bon, and Adam Rapp (2013), Gaining and Leveraging Customer-Based Competitive Intelligence: The Pivotal Role of Social Capital and Salesperson Adaptive Selling Skills," Journal of the Academy of Marketing Science, 41 (1), 91-110.
    Article
    Hughes, Douglas E., Avinash Malshe, and Joel LeBon (2012), "The Marketing-Sales Interface at the Interface: Creating Market-Based Capabilities through Organizational Synergy," Journal of Personal Selling and Sales Management, 32 (1), 57-72.
    Article
    Hughes, Douglas E. and Michael Ahearne (2010), "Energizing the Reseller's Sales Force: The Power of Brand Identification," Journal of Marketing, 74 (4), 81-96.
    Article
    Ahearne, Michael, Adam Rapp, Douglas E. Hughes, and Rupinder Jindal (2010), "Managing Sales Force Product Perceptions and Control Systems in the Success of New Product Introductions," Journal of Marketing Research, 47 (4), 764-776. Note: All authors contributed equally.
    Article
    Fu, Frank, Keith Richards, Douglas E. Hughes, and Eli Jones (2010), "Motivating Salespeople to Sell New Products: The Relative Influence of Attitudes, Subjective Norms and Self-Efficacy," Journal of Marketing, 74 (6), 61-76. Note: All authors contributed equally.
    Article
    LeBon, Joel and Douglas E. Hughes (2009), "The Dilemma of Outsourced Customer Service and Care: a Transaction Cost Perspective," Industrial Marketing Management, 38 (4), 391-397. Note: Both authors contributed equally.
    Article
    Ahearne, Michael, Douglas E. Hughes, and Niels Schillewaert (2007), "Why Sales Reps Should Welcome Information Technology: Measuring the Impact of CRM-based IT on Sales Effectiveness," International Journal of Research in Marketing, 24 (4), 336-349.
    Article
    Rapp, Adam, Dhruv Grewal, Lauren Beitelspacher, and Douglas E. Hughes (2013), "Understanding Social Media Effects Across Seller, Retailer, and Consumer Interactions," Journal of the Academy of Marketing Science, 41 (5), 547-566.
    Article
    Schrock, Wyatt, Douglas E. Hughes, Frank Fu, Keith Richards, and Eli Jones (2016), "Better Together: Trait Competitiveness and Competitive Psychological Climate as Antecedents of Salesperson Organizational Commitment and Sales Performance," Marketing Letters, 27 (2), 351-60.
    Article
    Bolander, Willy, Cinthia Santornino, Douglas E. Hughes, and Gerald R. Ferris (2015), “Social Networks within Sales Organizations: Their Development and Importance for Salesperson Performance,” Journal of Marketing, 79 (6), 1-16 (lead article).
    Article
    Rapp, Adam, Dan Bachrach, Karen Flaherty, Douglas E. Hughes, Arun Sharma, and Clay Voorhees (2017), “The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization: A Multi-level Research Agenda,” Journal of Service Research, 20 (1), 59-75.



    Article
    Schrock, Wyatt, Yanhui Zhou, Keith Richards, and Douglas E. Hughes (2018), “On the Nature of International Sales and Sales Management Research: A Social Network Analytic Perspective,” Journal of Personal Selling & Sales Management, 38 (1), 56-77.



    Article
    Schrock, Wyatt, Yanhui Zhao, Douglas E. Hughes, and Keith Richards (2016), “JPSSM Since the Beginning: Intellectual Cornerstones, Knowledge Structure, and Thematic Developments,” Journal of Personal Selling & Sales Management, 36 (4), 321-343
    Article
    Hughes, Douglas E., Keith Richards, Roger Calantone, Brian Baldus, and Rich Spreng, “Driving In-Role and Extra-Role Brand Performance Among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation,” (2019), forthcoming at Journal of Retailing

  • Courses
    • MKT 300: Managerial Marketing
    • MKT 313: Personal Sellng & Buying Processes
    • MKT 413: Sales Management
    • MKT 805: Marketing Management
    • PIM 863: Marketing Systems
    • MKT 913: Seminar in Marketing Relations

Related News:

Marketing isn't immune to changes transforming the broader world, Broad College alums say at Forbes CMO Alumni Symposium  
"Connecting with Customers: Growth, Disruption, and Innovation in a Changing World" was theme of day-long event
The future of connecting with consumers is focus of upcoming Forbes CMO Alumni Symposium at MSU  
The partnership between MSU and Forbes features prominent chief marketing officers from various industries
MSU Takes Two National Titles at National Sales Competition  
Marketing senior Heidi Surdyk won the individual national championship
Sales Leadership Minors Impress at the NCSC  
Over a three-day competition, student Patrick Conway reached the 2017 National Collegiate Sales Competition semi-finals
Uniting with United Shore for Joint Celebration  
Celebrating two honors: the investiture of Douglas Hughes and to present Mat Ishbia, with Broad’s Young Alumni Award
Broad’s First Investiture Ceremony: Who Becomes Endowed? 
The Broad College will hold its first-ever investiture ceremony Friday, September 23, 2016.
Prof. Hadlock to be Honored at Endowed Faculty Investiture Ceremony 
Eight faculty have been appointed to endowed chairs, professorships, and fellowships, effective August 16.
2nd Annual Kelli Hughes Memorial 5K Run to Be Held 
The 5K was hosted by the student-led organization, the Global Sales Leadership Society.
For Better Sales, Connect with Coworkers 
The study of 300 field salespeople is one of the first investigating effects of internal social networks on performance.
Broad College Doctoral Student’s Sales Research Earns Competitive National Grant 
The findings could influence organizations to develop new training practices aimed at retaining top sales talent.
Consultative selling course prepares undergrads for sales careers  
Personal Selling and Buying Processes pairs classroom instruction with a semester-long practical experience