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Mi Ran Kim

Associate Professor
Department: The School of Hospitality Business
Eppley Center
667 N Shaw Ln Rm E431
East Lansing, MI 48824
Phone: (517) 353-9211
  • Biography
    Dr. MiRan Kim is Associate Professor at The School of Hospitality Business at Michigan State University. She earned a PhD in Community, Agriculture, Recreation and Resource Studies at MSU in 2010 and she also earned a Master of Science degree in Hospitality Business at The School of Hospitality Business at MSU in 2005. She received a Bachelor's degree in Home Economics and a High School Teacher's license from Seoul National University and holds a Diploma in Hospitality Management and Administration from Glion Hotel School in Switzerland.

    She has several years of related work experience in international luxury hotels, including Movenpick Radisson Hotel, Geneva, Switzerland, Le Meridien Hotel, Phuket, Thailand, Novotel Hotel, and Marriott Hotel in Korea. She also worked at HSBC Bank as a personal banker (Seoul, Korea).

    MiRan's research area is service quality in the context of the hospitality and tourism industry. Specifically, she is interested in customer delight and loyalty, service and relationship marketing, and hospitality and service leadership development. In the area of teaching, she is currently teaching Service Management, Women in Hospitality Business Leadership, and Meeting Event Planning Management. She also taught Hospitality Managerial Accounting and Advanced Hospitality Marketing.  
  • Media Mentions

Related News:

MiRan Kim headshot
Continuing this Q&A series, hear about Kim’s work as an associate professor in the School of Hospitality Business.
Broad students present at the 2023 Diversity Research Showcase
First- and second-place awards were given to hospitality business students at MSU’s sixth annual event.
The diversity research showcase awarded Broad Spartans Live Cannella and Miquela Ochoa for their presentations.
Hospitality business juniors Live Cannella and Miquela Ochoa were recognized for their work centered on DEI.
Broad seniors Kailey Konkle and Vinh Le each captivated the audience with their research focused on DEI topics.
The Society for Hospitality and Foodservice Management Foundation awarded MSU a one-year $10,500 research grant.
Kelly O'Brien, Jiayu Liu and Kailey Konkle received the Best Preliminary Research Award at the showcase event.
Close up costomer hand choose smiley face and blurred sad face icon on wood cube, Service rating, satisfaction concept.
Complacent companies that seek to meet only the basic needs of their customers are quickly becoming a thing of the past.
The 17 students joined over 4,000 Professional Convention Management Association members from around the world