Dr. MiRan Kim is Associate Professor at The School of Hospitality Business at Michigan State University. She earned a PhD in Community, Agriculture, Recreation and Resource Studies at MSU in 2010 and she also earned a Master of Science degree in Hospitality Business at The School of Hospitality Business at MSU in 2005. She received a Bachelor's degree in Home Economics and a High School Teacher's license from Seoul National University and holds a Diploma in Hospitality Management and Administration from Glion Hotel School in Switzerland.
She has several years of related work experience in international luxury hotels, including Movenpick Radisson Hotel, Geneva, Switzerland, Le Meridien Hotel, Phuket, Thailand, Novotel Hotel, and Marriott Hotel in Korea. She also worked at HSBC Bank as a personal banker (Seoul, Korea).
MiRan's research area is service quality in the context of the hospitality and tourism industry. Specifically, she is interested in customer delight and loyalty, service and relationship marketing, and hospitality and service leadership development. In the area of teaching, she is currently teaching Service Management, Women in Hospitality Business Leadership, and Meeting Event Planning Management. She also taught Hospitality Managerial Accounting and Advanced Hospitality Marketing.