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Mi Ran Kim

Associate Professor
Department: The School of Hospitality Business
Office:
Eppley Center
667 N Shaw Ln Rm 239
East Lansing, MI 48824
Phone: (517) 353-9211
Curriculum Vitae
  • Biography
    Dr. MiRan Kim is Associate Professor at The School of Hospitality Business at Michigan State University. She earned a PhD in Community, Agriculture, Recreation and Resource Studies at MSU in 2010 and she also earned a Master of Science degree in Hospitality Business at The School of Hospitality Business at MSU in 2005. She received a Bachelor's degree in Home Economics and a High School Teacher's license from Seoul National University and holds a Diploma in Hospitality Management and Administration from Glion Hotel School in Switzerland.

    She has several years of related work experience in international luxury hotels, including Movenpick Radisson Hotel, Geneva, Switzerland, Le Meridien Hotel, Phuket, Thailand, Novotel Hotel, and Marriott Hotel in Korea. She also worked at HSBC Bank as a personal banker (Seoul, Korea).

    MiRan's research area is service quality in the context of the hospitality and tourism industry. Specifically, she is interested in customer delight and loyalty, service and relationship marketing, and hospitality and service leadership development. In the area of teaching, she is currently teaching Service Management, Women in Hospitality Business Leadership, and Meeting Event Planning Management. She also taught Hospitality Managerial Accounting and Advanced Hospitality Marketing.  

Related News:

‘Customer delight’ is critical to the success of business organizations 
Complacent companies that seek to meet only the basic needs of their customers are quickly becoming a thing of the past.
PCMA Students Travel to Pittsburgh for Annual Conference 
The 17 students joined over 4,000 Professional Convention Management Association members from around the world
Leading the Way: Graduate Students Present Research 
The School of Hospitality Business at MSU conducted its 11th Annual Graduate Student Forum.
Undergraduate Research Fellow Winners 
First Place for Student in The School of Hospitality Business at MSU.
Record Number of Undergraduate Research Fellows  
Eight of the 17 students designated as Undergraduate Research Fellows in the Broad College enrolled in HB