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Karthik Namasivayam

Director
Department: The School of Hospitality Business
Office:
Eppley Center
667 N Shaw Ln Rm E424
East Lansing, MI 48824
Phone: (517) 355-5089
John and Becky Duffey Professor of Hospitality Business
Department: The School of Hospitality Business
  • Biography
    Karthik Namasivayam was Professor and Chair of the Department of Hospitality Management at the Rochester Institute of Technology and Associate Dean for Undergraduate Programs at the Ecole hoteliere de Lausanne, Switzerland, prior to joining RIT.  

    Karthik has worked in the hospitality industry for over 40 years. He has held various positions including as consultant, entrepreneur, faculty, academic administration, and hospitality management jobs across three continents – Europe, Asia, and North America.  His experiences include economy and luxury full service hospitality operations.  

    He has taught in the US, Switzerland, India and China at the undergraduate and graduate levels and has delivered tailored Executive Education programs for national corporates.   Karthik is widely published in leading hospitality and marketing journals and is well cited.  His research explores the intersection between service provider and consumer. Consistent with the evolution of the hospitality industry, he researches the impact of various new technologies on consumer experience and consumer centric organizational design.  He received the International Council on Hotel, Restaurant, and Institutional Education Bradford Wiley Best Published Paper award.  

    Karthik obtained his Master’s and PhD in Hospitality Administration from Cornell University.  He has undergraduate degrees in Economics from Madras University and Hospitality Management from Institute of Catering Technology, Chennai, India. He speaks Tamil, Hindi, German, and a bit of French and Italian.  He is a keen high altitude hiker, mountaineer, and an amateur photographer.    

  • Publications
    Article
    Namasivayam, K., Guchait, P., & Lei, P. (2014). The influence of leader empowering behavior and employee psychological empowerment on customer satisfaction.  International Journal of Contemporary Hospitality Management, 26 (1).  
    Article
    Namasivayam, K., & Guchait, P. (2013). The role of contingent self-esteem and trust in consumer satisfaction: Examining perceived control and fairness as predictors. International Journal of Hospitality Management, 33, 184-195.
    Article
    Guchait, P., & Namasivayam, K. (2012). Customer creation of service products: The role of frustration in customer evaluations. Journal of Services Marketing, 26 (3) 216-224.
    Article
    Zhao, X., Namasivayam, K. (2012).The Relationship of Chronic Regulatory Focus to Work-Family Conflict and Job Satisfaction. International Journal of Hospitality Management 31 (2), 458-467.
    Article
    Lin, I.Y., & Namasivayam, K. (2011). Understanding restaurant tipping systems: A human resources perspective. International Journal of Contemporary Hospitality Management 23 (7), 923-940.
    Article
    Guchait, P., Kim, M.G., & Namasivayam, K. (2011). Error management at different organizational levels – Frontline, manager, and company. International Journal of Hospitality Management, 31, 12-22.
    Article
    Guchait, P., Namasivayam, K., & Pui-Wa, L. (2011). Knowledge management in
    service encounters: Impact on customers’ satisfaction evaluations. Journal of Knowledge Management, 15(3), 513-527.
    Article
    Zhao, X., Namasivayam, K., Beutell, N.J., Liu, J., & Wang, F. (2020). Chronic regulatory focus and work-family conflict among Chinese workers. International Journal of Environmental Research and Public Health, Special Issue: Occupational Health Psychology. Accepted June 17, 2020.

Related News:

Broad College appoints new leaders ahead of 2021–22 year 
This year, we welcome the next generation of college leaders to fill a blend of newly created and existing positions.
School of Hospitality Business names new director 
Karthik Namasivayam replaces John and Becky Duffey Faculty Fellow Carl Borchgrevink as the School’s leader August 2021.