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Events

May
06

Newest Alumni Reception (Brunch)

Date/Time: Saturday, May 6, 2017 | 11:00 am - 1:00 pm

Location: The University Club of MSU, Lansing MI

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Join us in celebrating the May 2017 Graduating Class of The School of Hospitality Business at our Newest Alumni Reception (Brunch).  Celebrate your accomplishments, receive a special gift, and take photos with classmates, family, and friends.  Please RSVP to SIRC by mid-April.

Commencement ceremony at 4 p.m. (Breslin Center).

May
07

Supply Chain Logistics Management Executive Seminar

Date/Time: Sunday, May 7, 2017 - Friday, May 12, 2017 | All Day

Location: The James B. Henry Center for Executive Development, Lansing Michigan

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Co-Sponsored By:

Council of Supply Chain Management Professionals

Dates

May 7 – 12, 2017

Overview

For over 50 years, Michigan State University’s Supply Chain Logistics Management Executive Seminar has been the world’s premier logistics executive seminar.

The seminar combines academic frameworks and real-world examples, including discussion and review of best practice trends.   The seminar faculty consists of academic and industry speakers that are thought-leaders in supply chain logistics management.   The program is designed for experienced executives whose firms are driving integrated logistics within the context of an overall supply chain strategy.   Emphasis is placed on supply chain integration, performance measurement, supply chain technology and analytical applications, global operations, organizational dynamics and the lessons learned from world-class supply chain logistics organizations.

We hope your organization joins us this year to further develop your supply chain logistics management executive talent.

Comments from 2016 seminar participants

“This was an amazing opportunity to learn, network and foster new ideas.”

 “The program faculty was great throughout the week.   Very informative inside and outside of the sessions.”

 “Very well planned and executed all week.”

 “Overall excellent program.”

Objectives

  • To discuss how logistics and integrated supply chain can contribute to firm competitiveness
  • To understand how logistics theory, dynamics, structure, technology and principles can be synthesized to achieve superior supply chain and logistics performance
  • To assist managers transitioning from managing specific functional areas, such as transportation and warehousing, toward the challenges of logistics planning and operational integration
  • To identify and understand the logistics and supply challenges and trade-offs associated with global operations
  • To share and discuss industry best practices in a collaborative learning environment designed to bring value to every organization

2017 Faculty & Speakers

Who Should Attend

This seminar is designed for executives and senior managers in customer service, transportation, warehousing, logistics, planning and supply chain who are interested in learning strategies, concepts and techniques necessary to contribute more fully to competitive performance at their firms.   The seminar provides insight into the design and execution of global supply chains, which can contribute to identification/implementation of new value-added initiatives.

2017 Tuition Cost

Only advance registrations are accepted for this program.   The 2017 seminar fee will be $4,995.   This fee includes all meeting materials, meals, and tuition.   Lodging is an additional $98. plus tax not per night at the Candlewood Suites Hotel which adjoins the Henry Center.   Hotel reservations will be made by MSU staff upon registration unless otherwise requested.

Cancellation Policy

Cancellation within 15 days of the seminar start will be limited to emergency situations and may result in a cancellation fee ($500).  Participant substitutions are welcome at any time prior to the start of the seminar.  If a registered participant does not attend the seminar and does not notify us in advance, they will be charged the full seminar fee.

Contact

Tricia Walters
walterst@broad.msu.edu
517/353-5665
800/356-5705

Register for Program

May
09

Process Redesign for Financial Services

Date/Time: Tuesday, May 9, 2017 | 9:00 am - 4:30 pm

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How to Create Better Member/Customer Experiences and Build Long-Term Relationships

 Date

May 9, 2017  Troy, MI

Program Introduction

The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape.

To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

Learning Benefits

  • Better target and serve your customer segments
  • Use customer needs and customer experience data to drive improvement efforts
  • Reduce turnaround times for loans and other key products
  • Devise innovative process redesign solutions that deliver meaningful business results and return on investment

Course Outline

The New World of Customer/Member Expectations

*What is a great customer experience

*Identifying key customers

*Prioritizing customer/member expectations

*The Kano Model

*Understanding the customer/member experience

Connecting Member/Customer Expectations to Process

*Customer journey mapping

*Mapping how service is provided

*Aligning the business process with the customer journey

*Streamlining key processes

Service Innovation

*Thinking outside the box

*Innovation drivers

*Mapping high-level solutions

*Evaluating alternatives

Costs:

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (available 3 weeks prior to the seminar date)

Contact For More Information:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

May
10

Business and Bagels: Transforming the Customer Experience

Date/Time: Wednesday, May 10, 2017 | 8:00 am - 9:15 am

Location: The James B. Henry Center for Executive Development, Lansing Michigan

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DATE

Wednesday, May 10, 2017

FACULTY

Mandy Dietz, Adjunct Instructor, Broad College of Business, MSU

OVERVIEW

According to Forbes, “increased focus on customer experience” will be the #1 marketing trend in 2017.  Customer experience transformations must go beyond enhancing customer satisfaction; they must also increase revenue, strengthen brand loyalty and expand market share.  Using a dramatic case study from Disney, this session will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your customer’s entire end-to-end experience.

SCHEDULE

7:30-8:00am Registration & Bagels

8:00-9:15am Session

COST

$30

Register for Program

May
10

Implementing Performance Improvement and IT Upgrades

Date/Time: Wednesday, May 10, 2017 - Thursday, May 11, 2017 | 9:00 am - 4:00 pm

Location: The James B. Henry Center for Executive Development, Lansing Michigan

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Program Introduction
The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new information technology. Still, the business press reports many stories of failed reengineering efforts, insufficient ROI from enterprise software systems, and the rejection of new technology by workers. Why this disparity?  Because the challenge of implementing process change is as great as the challenge of creating innovative business process solutions. Implementing process and technology change requires a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively.

Program Benefits:
• Identify and prioritize issues that will impact successful process or technology change
• Create a compelling vision for change
• Evaluate which decision makers and opinion leaders must be enlisted to make cross-functional change possible
• Plan for and capitalize on “short-term wins”
• Identify sources of organizational and individual resistance to change
• Prioritize key objectives and provide direction for implementation project management
• Effectively communicate the vision, plan and progress of process change
• Increase the effectiveness of implementation teams
• Manage conflict and transform it into productive communication
• Promote widespread involvement (and thus widespread support) in the change initiative

Who Should Attend
• Manager of Operations, Administration or Manufacturing
• Business Analyst
• System Analyst
• Project Manager
• Process owner or manager
• Member of an performance improvement team

The skills in this seminar can be applied in service, healthcare, finance, banking, retail, utilities, manufacturing and public sector organizations.

Contact:
Sally Vescolani
vescolanis@broad.msu.edu
517.353.8711 x71002/800.356.5705

 

May
12

Process Redesign for Financial Services

Date/Time: Friday, May 12, 2017 | 9:00 am - 4:30 pm

Location: Marriott Grand Rapids Downtown, Grand Rapids Michigan

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How to Create Better Member/Customer Experiences and Build Long-Term Relationships

 Date

May 12, 2017  Grand Rapids, MI

Program Introduction

The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape.

To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

Learning Benefits

  • Better target and serve your customer segments
  • Use customer needs and customer experience data to drive improvement efforts
  • Reduce turnaround times for loans and other key products
  • Devise innovative process redesign solutions that deliver meaningful business results and return on investment

Course Outline

The New World of Customer/Member Expectations

*What is a great customer experience

*Identifying key customers

*Prioritizing customer/member expectations

*The Kano Model

*Understanding the customer/member experience

Connecting Member/Customer Expectations to Process

*Customer journey mapping

*Mapping how service is provided

*Aligning the business process with the customer journey

*Streamlining key processes

Service Innovation

*Thinking outside the box

*Innovation drivers

*Mapping high-level solutions

*Evaluating alternatives

Costs:

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (available 3 weeks prior to the seminar date)

Contact For More Information:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

May
22

Annual Gathering of Leaders Award Ceremony & Reception (Chicago)

Date/Time: Monday, May 22, 2017 | 6:00 pm - 8:30 pm

Location: Hyatt Regency Chicago, Chicago IL

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Click here to view 2017 Event Honorees

Annual Gathering of Leaders Award Ceremony begins promptly at 6 p.m. at the Hyatt Regency Chicago.  Please plan to join us as we honor our School’s:

2017 Alumni of the Year
John M. Duffey (BA ‘82) and Rebecca J. Duffey (BA ‘82)
President and Chief Executive Officer
Six Flags Entertainment

2017 Honorary Alumnus of the Year
Patrick Donelly
General Manager
Hyatt Regency Chicago

2017 Emerging Alumni Leaders of the Year
Kurt B. Wisniewski (BA ‘94
)
National Account Executive, Branded Solutions Regional Grocery
Starbucks Coffee Company               

Philip Zeller (BA ‘96)
Partner & Master Trainer
Dale Carnegie Training offered by
Zeller Group, Inc.

A Celebratory Reception will be hosted from 6:30 p.m. until 8:30 p.m.  Please join us for a lavish reception featuring hors d’oeuvres, carving and action stations, served and plated appetizers, desserts and pastries, along with a hosted bar.  Please RSVP to Lena Loeffler.  The cost is $80 per person ($40 for young alumni, graduation year 2011 or later).  Please mail your payment (payable to “MSU”) to:

Attn: Lena
The School of Hospitality Business
645 N. Shaw Lane, Room 232
East Lansing, MI 48824

[Business professional attire requested]

Jun
04

Purchasing and Supply Chain Management Executive Seminar

Date/Time: Sunday, Jun 4, 2017 - Friday, Jun 9, 2017 | 8:00 am - 8:00 pm

Location: The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

June 4 – 9, 2017

Overview

Join leading educators and industry professionals as they share their insights into the key strategies and practices that world class organizations are using to achieve procurement and supply chain excellence and build sustainable competitive advantage.  As recent research and experience indicate, the value of purchasing and supply chain strategies to a firm’s bottom-line performance can be significant.

Objectives

  • To establish the critical components of integrated strategic procurement/sourcing and supply chain management and how these processes can contribute to the competitive success of your firm throughout the value chain
  • To enhance your understanding and implementation of concepts, strategies and techniques required to increase personal and organizational effectiveness in a changing globally competitive environment
  • To share ideas and best practices with colleagues from various industries and firms to accelerate improvement at your company
  • To identify emerging critical directions for purchasing/sourcing and supply chain management
  • To establish critical requirements to implement successfully appropriate procurement/sourcing and supply chain management strategies and practices

2017 Faculty & Speakers

  • Jimmy Anklesaria, President & CEO, Anklesaria Group (AGI)
  • Liz Door, Vice President, Global Strategic Sourcing NA, Whirlpool Corporation
  • Jennifer Dunn
  • Louis Ferretti, Project Executive, Product Environment Compliance and Supply Chain Social Responsibility, IBM Corporation
  • David Frayer
  • Stanley Griffis
  • Beverly Gaskin, Global Supply Chain Executive, General Motors Corporation
  • Paul Massih, Vice President, Procurement and SC Mgmt., Global Wells Organization, BP plc
  • Jeff McLaughlin, WW Director, IT & Services Procurement, Texas Instruments
  • Carlos Mena Madrazo
  • Robert Monczka, Professor Emeritus of SCM – Michigan State University, and Former Distinguished Research Professor of SCM and Director CAPS Research -Arizona State University
  • Keith Bezant Niblett
  • Gary Ragatz
  • Joseph Sandor
  • Tobias Schoenherr
  • John Shull, Vice President, Surgical Services, Spectrum Health
  • Jeff Smith, Director, Indirect Materials & Services, DuPont
  • Tom Stallkamp, Principal & Founder, Collaborative Management LLC.  FORMER President of Chyrsler and Vice Chairman of DaimlerChrysler Corporation
  • Robin Vogel, Sr. Director, Procurement-Wrigley Americas
  • Clay Voorhees
  • Kristina Yonkers, Global Director, Raw Matl. Value Stream, Delphi Automotive

Who Should Attend

This seminar is designed for purchasing, materials, and supply chain executives and senior managers interested in learning strategies, concepts, and techniques necessary to contribute more fully to competitive performance at their firms. Strategic purchasing and supply chain management provides organizations with significant opportunities to leverage resources which may contribute to the effective identification/implementation of value-added initiatives.

2017 Cost

$4,995.00 – includes educational materials, meals, and tuition. Lodging is an additional $98.00 plus tax per night at the Candlewood Suites Hotel which adjoins the Henry Center.  Hotel reservations will be made by MSU staff upon registration.

Cancellation Policy

Cancellation within 15 days of the seminar start will be limited to emergency situations and may result in a cancellation fee ($500).  Participant substitutions are welcome at any time prior to the start of the seminar.  If a registered participant does not attend the seminar and does not notify us in advance, they will be charged the full seminar fee.

Contact

Tricia Walters
walterst@broad.msu.edu
517/353-5665
800/356-5705

Register for Program

Jun
06

Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

Date/Time: Tuesday, Jun 6, 2017 - Wednesday, Jun 7, 2017 | 8:30 am - 5:00 pm

Location: The James B. Henry Center for Executive Development, Lansing Michigan

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Dates

June 6-7, 2017

Program Introduction

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction.  They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Key Content Focus

  • Strategic Innovation
  • Rethinking the Customer Experience
  • Process Innovation

Faculty

Amanda Dietz

Kathy Fawcett

Who Should Attend

This is a management program that will help you innovate processes and redefine both the customer experience and your organization’s competitive position in the marketplace.  Participants should include Service/Product Line Leaders, Business Analysis Managers, Marketing Leaders, Brand Managers, Information Technology Leaders, Business Process Owners, Customer Service Leaders, Customer Relationship Managers, Supply Chain or IT Process Transformation Team Members.

Contact

Sally Vescolani
vescolanis@broad.msu.edu
517.353.5661
800.356.5705

Cost

$1295 – full tuition (includes materials, meals and certificate of completion)

$995 – early bird registration (deadline May 7, 2017)

Register for Program

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