Master's in Customer Experience Management

North America’s first master’s degree in Customer Experience Management (CXM)

Whether your background lies in CX, UX, CS or PX, you know that today’s customer experience management leaders must not only possess the technical skills to deliver on the expectations of customers across multiple channels but also the acumen to engage both leadership and employees in a concerted effort to do so.

The Master’s in Customer Experience Management (MS-CXM) program is designed to provide students with the broad range of skills necessary to manage and lead the customer experience function in any organization.

Designed for those aiming to lead in customer experience management.

Utilizing team and project-based learning, the M.S. in Customer Experience Management program is unique in its instructional approach: students learn from diverse sources, including other students and through industry engagement.