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North America’s first master’s degree in Customer Experience Management (CXM)

Whether your background lies in CX, UX, CS or PX, you know that today’s customer experience management leaders must not only possess the technical skills to deliver on the expectations of customers across multiple channels but also the acumen to engage both leadership and employees in a concerted effort to do so.

The Master’s in Customer Experience Management (MS-CXM) program is designed to provide students with the broad range of skills necessary to manage and lead the customer experience function in any organization.

Online
Synchronous and asynchronous class meetings

20 Months
15 five-week courses

Part-Time
Complete just one course at a time

Designed for those aiming to lead in customer experience management.

Utilizing team and project-based learning, the M.S. in Customer Experience Management program is unique in its instructional approach: students learn from diverse sources, including other students and through industry engagement.

MS-CXM and the Patient Experience

MS-CXM, MKT 879 Organizational Development and Change Course

Broad College of Business logo for link sharing

MS-CXM Informational Video

Upcoming Events

There are no upcoming events at this time.

Please email mscxm@broad.msu.edu with any questions regarding advising in the Master of Science in Customer Experience Management program at Michigan State University.

Admission to the Master of Science in Customer Experience Management program is competitive and based on the applicant’s overall record. Meeting the minimum standards does not guarantee admission.

Read more about the admission criteria, process, deadlines and how to apply.

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The Master of Science in Customer Experience Management program is designed to develop the knowledge and skills necessary for graduates to thrive in the field of customer experience management.

The curriculum takes a comprehensive approach in addressing all the skills necessary to effectively lead and manage the customer experience management function in any organization, regardless of industry.

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The Master of Science in Customer Experience Management program tuition rates include the cost of books and software needed for the program.

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Let’s get started.

For additional details on the Master’s in Customer Experience Management program at MSU, complete our brief request form. We look forward to connecting.

Contact Information

  • M.S. in Customer Experience Management
  • Department of Marketing
  • Tom DeWitt
  • MS-CXM Academic Program Director
  • North Business Building
  • 632 Bogue St. Room N370
  • East Lansing, MI 48824