North America’s first master’s degree in Customer Experience Management (CXM)

Whether your background lies in customer experience (CX), user experience (UX), customer success (CS) or patient experience (PX), you understand that today’s customer experience leaders must not only possess the technical skills necessary to deliver on the expectations of customers across multiple touchpoints, but also the acumen to engage both leadership and employees in a concerted effort to do so.

The MS-CXM Program Through the Eyes of a Student

The MSU MS-CXM program interviewed current students about their experiences, the application process, goals, choosing the program, the team-based learning model, advice for future students, and incredible achievement of graduating. Please watch below to watch their valuable responses!

The MSU MS-CXM Program Overview

What Students Say: Information for Applicants

What Students Say: Student Goals

What Students Say: Choosing The Program

What Students Say: Team-Based Learning

What Students Say: Best Reasons to be a Student

What Students Say: Achieving Graduation

Online

Synchronous and asynchronous class meetings

20 Months

15 five-week courses

Part-Time

Complete just one course at a time

Featured Virtual Special Events

Join us live on Zoom Thursday, February 23rd from 2pm-3pm EST for our featured MS-CXM virtual information session featuring a student panel designed for professionals in the healthcare industry. More information coming soon, please visit register here.

Virtual Information Sessions

Thursday, March 30

MS-CXM Information Session

2:00 pm-3:00 pm

Thursday, April 6

MS-CXM Information Session

2:00 pm-3:00 pm

Thursday, April 13

MS-CXM Information Session

2:00 pm-3:00 pm

Dive Deeper

Please email mscxm@broad.msu.edu with any questions regarding advising in the Master of Science in Customer Experience Management program at Michigan State University.

Admission to the Master of Science in Customer Experience Management program is competitive and based on the applicant’s overall record. Meeting the minimum standards does not guarantee admission.

Read more about the admission criteria, process, deadlines and how to apply.

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The Master of Science in Customer Experience Management program is designed to develop the knowledge and skills necessary for graduates to thrive in the field of customer experience management.

The curriculum takes a comprehensive approach in addressing all the skills necessary to effectively lead and manage the customer experience management function in any organization, regardless of industry.

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The Master of Science in Customer Experience Management program tuition rates include the cost of books and software needed for the program.

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Let’s get started.

For additional details on the Master’s in Customer Experience Management program at MSU, complete our brief request form. We look forward to connecting.

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