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BPM 03 | Process Transformation

There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

Process Transformation will arm you with classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Process Transformation is part of the Business Process Management Certificate Series, and it can be taken as a stand alone program or as part of the BPM sequence. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management.

The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP).  The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.

ABPMP International Logo

 

Thank you for your interest in this program. Unfortunately, the program you have selected is currently not open for registration. Please complete a Program Inquiry so that we may promptly notify you when registration opens.

Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
    • Selecting metrics
    • Pareto Charts
    • Histograms
    • Control Charts
  • Interpreting data

III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

 

Faculty and Speakers

Learn from industry expert Bob Boehringer of Orion Development Group. Bob’s career has included work at DuPont, Shell Oil, Procter & Gamble and PepsiCo. He has consulted with clients in financial services, utilities, software, pharmaceutical, U.S. government, and healthcare industries. Bob is also a published author and board member for two companies. In this course, Bob integrates this rich background with his skills in process & systems improvement to provide a high-impact learning experience.

 

Key Learning Objectives

In this program, participants will learn how to:

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change

 

Who Should Attend

Those who will benefit from attending this program are: 

  • Leaders or members of Six Sigma, Kaizen, or reengineering teams 
  • Process owners and managers 
  • Process, workflow, and business analysts 
  • Functional and project managers 
  • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management 
  • Internal change agents 
  • Candidates for ABPMP certification or recertification 
  • Managers and consultants who are installing BPM, ERP, CRM or similar technologies 
  • Senior leaders who are champions of process and technology change 

 

Additional Information

This program is offered In-Person at the James B. Henry Center for Executive Development at Michigan State University located at 3535 Forest Road, Lansing MI 48910. For traveling guests, hotel accommodations are available at the adjoining hotel, Candlewood Suites East Lansing.
 
Cancellation within 15 days of the program start date will be limited to emergency situations and may result in a 10 percent cancellation fee. Participant substitutions are welcome at any time prior to the start of the program. If a registered participant does not attend and does not notify us in advance, they will be charged the full fee.

For more information, please visit our FAQ Page or contact the Program Director, Aldas Kriauciunas, by phone (517) 353-5664 or email kriauci1@msu.edu.

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