Unlock the Power of Process Mapping to Overcome Business Challenges
Every organization is a network of processes that create value, serve customers, and drive revenue. Yet, many companies are structured around functions rather than processes, leading to inefficiencies, waste, and missed opportunities. But there’s a solution: Process Mapping.
Process mapping is a straightforward yet impactful method for breaking through organizational silos and identifying core processes. By focusing on what truly drives your business, you can streamline operations, cut costs, and enhance customer satisfaction.
Process Mapping & Systems Thinking is a dynamic part of our Business Process Management Certificate Series. It’s available as a stand-alone program or as part of the BPM series.
Thank you for your interest in this program. Unfortunately, the program you have selected is currently not open for registration. Please complete a Program Inquiry so that we may promptly notify you when registration opens.
Outline
- Systems Thinking: Understand the evolution and importance of process management in a systemized approach.
- Process Mapping Tools: Master various flowchart techniques to visualize and analyze processes.
- Implementation Strategies: Learn how to drive successful change and overcome resistance within your organization.
Faculty and Speakers
Learn from industry expert Bob Boehringer of Orion Development Group. Bob’s career has included work at DuPont, Shell Oil, Procter & Gamble and PepsiCo. He has consulted with clients in financial services, utilities, software, pharmaceutical, U.S. government, and healthcare industries. Bob is also a published author and board member for two companies. In this course, Bob integrates this rich background with his skills in process & systems improvement to provide a high-impact learning experience.
Key Learning Objectives
- Correctly use process & workflow diagrams, top-down flow charts, block diagrams, activity charts, cross-functional flow charts, and bubble processes.
- Identify and understand an organization’s true core processes
- Recognize and remove activities that do not add value
- Eliminate system flaws that result in poor quality
- Understand customer/supplier relationships and their impact
- Engage leaders and stakeholders in meaningful process improvements
Who Should Attend
This program is ideal for Six Sigma leaders, process managers, business analysts, project managers, internal change agents, and senior leaders focused on process and technology transformations.
Additional Information
In-Person: This program will take place at the James B. Henry Center for Executive Development at Michigan State University located at 3535 Forest Road, Lansing MI 48910. For traveling guests, hotel accommodations are available at the adjoining hotel, Candlewood Suites East Lansing.
Online (synchronous): Participants and instructors will interact in real-time using a web conferencing platform. To participate in the program, participants will join the scheduled session(s) at the same time, regardless of their physical location. During the class, the instructor will deliver lectures, share presentations, and facilitate discussions, while students can ask questions, participate in group activities, and collaborate on projects.
Cancellation within 15 days of the program start date will be limited to emergency situations and may result in a 10 percent cancellation fee. Participant substitutions are welcome at any time prior to the start of the program. If a registered participant does not attend and does not notify us in advance, they will be charged the full fee.
For more information, please visit our FAQ Page or contact the Program Director, Aldas Kriauciunas, by phone (517) 353-5664 or email kriauci1@msu.edu.