Join us as we discuss the challenges organizations face in establishing true customer-centricity and CX and corporate strategy along with the strategies to bring about meaningful change to address them. Dr. Phillips-Husband will also discuss the instructional methods to be used in her course – MKT 879 – Organizational Development and Change as part of the 100% online MS-CXM program designed for working professionals.

Participants will also learn about the MS-CXM curriculum and program application process.