Dr. Sriram Narayanan
Dr. Sriram Narayanan is the Kesseler Family Endowed Faculty Fellow in Supply Chain Management at the Eli Broad College of Business, Michigan State University. He holds a Ph.D. from the University of North Carolina at Chapel Hill and an MBA and B.E. from the University of Delhi, India. His research explores supply chain management, product-service innovation, sustainability, and inclusion in emerging markets. Dr. Narayanan serves as Co- Department Editor for JOM, Senior Editor for POM, and Associate Editor for Management Science and Decision Sciences. A recipient of the Withrow Emerging Research Scholar Award and Community Engaged Partnership Award, he also holds leadership roles in the Production and Operations Management Society and the Decision Sciences Institute.
Dr. Anjana Susarla
Dr. Anjana Susarla is the Omura-Saxena Professor of Responsible AI at the Eli Broad College of Business, Michigan State University. She holds a Ph.D. in Information Systems from the University of Texas at Austin, an MBA from IIM Calcutta, and a B.E. from IIT Chennai. Her research explores the economics of AI, information systems, and social media analytics, with work in top journals such as Management Science, MIS Quarterly, and Information Systems Research. Recognized among the Top 100 IS Researchers, Dr. Susarla has received major awards for research, teaching, and leadership in Responsible AI. She frequently speaks and comments on AI ethics, algorithmic bias, and digital transformation in outlets like BBC, Bloomberg, and The Washington Post.
Dr. Forrest Morgeson III
Dr. Forrest V. Morgeson III is an Associate Professor of Marketing and Co-Director of the Doctoral Program at the Eli Broad College of Business, Michigan State University. His research focuses on customer satisfaction, customer experience management, and the marketing-finance interface, with work published in leading journals such as the Journal of Marketing, Journal of Marketing Research, Marketing Science, and Harvard Business Review. Formerly the Director of Research at the American Customer Satisfaction Index (ACSI), he has also authored two books on customer satisfaction and performance. A global consultant and speaker, Dr. Morgeson has presented in over 50 countries and has been featured in major media outlets including The Wall Street Journal, CNN, and Forbes.