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Michael Kasavana

NAMA Endowed Professor in Hospitality Business - The School of Hospitality Business

Professor - The School of Hospitality Business

Office: 645 N Shaw Lane, Eppley 241 Center

Telephone: 517-353-9211

Email: kasavana@broad.msu.edu


Michael L. Kasavana, Ph.D., is the NAMA-endowed professor in hospitality business and holds CHTP (Certified Hospitality Technology Professional) certification. He continues research into the current and near future developments of electronic commerce, information technology, and transaction processing methodology relative to the hospitality industry. Dr. Kasavana has authored or co-authored six books and a host of academic and industry journal articles. In addition, he has also created a series of online instructional materials and software products.

Dr. Kasavana has been actively exploring TCP/IP application (Internet, Intranet and Extranet) opportunities for various aspects of the hospitality industry including virtual cash transactions, application service providers, e-procurement processes, and effective web site design. He recently completed an innovative research project dealing with the impact of technology on industry productivity and competitive advantage and is credited with coining the phrases "V-Commerce", "V-Engineering", and "Menu Engineering".

Dr. Kasavana is the recipient of the MSU Distinguished Faculty Award. He has been inducted into the HFTP International Technology Hall of Fame and was the first recipient of a Distinguished Achievements Award from FS/TEC. He earned BS (Hotel, Restaurant and Travel Administration), MBA (Finance), and Ph.D. (Management Information Systems) degrees from the University of Massachusetts-Amherst.

Self-service technologies; transaction payment technologies; cashless transactions and property management systems in the hospitality industry; impact of technology on competitive advantage, productivity improvement, and profitability


  • Kasavana, M. L.. (2011). Managing Technology in the Hospitality Industry. 6th Edition, EI of AH&LA.
  • Kasavana, M. L. (2013). Managing Front Office Operations. 9th Edition, EI of AH&LA.