James H. Killian, Ph.D. is founder of The Customer-Driven Leader, a professional services firm that seeks to address foundational leadership and team issues in the EX-CX service profit-chain connection. As founder, he delivers high growth to clients and serves as an influencer and thought leader by delivering:
-Organizational Assessments
-Leadership Diagnostics
-Team Dynamics Workshops
-Author
-Keynote Speaker
-Board Member and Growth Advisor
-Fractional Sales Leader/CRO
Dr. Killian has 25 years of high-impact, global leadership roles at Qualtrics, SAP, IBM, Hogan Assessment Systems and has led several startups to record growth and acquisition. He is also professor of MKT 892: The Employee Experience in the Master's of Science in Customer Experience Management (MS-CXM) program in the Broad College of Business at Michigan State University. In this role he teaches and conducts research on the topic of employee experience (EX), customer experience (CX), leadership, candidate attraction, technology and the future of work, the importance of addressing diversity, equity, inclusion and belonging at work and other drivers of employee engagement and experience. He has authored over 50 publications on the topics of leadership, measurement, employee experience and customer experience. He also sits on several advisory boards for AI-based HR startup firms. He resides in the San Francisco Bay Area and is a serious fitness fanatic, foodie real estate investor and outdoor enthusiast.