Dr. Phillips Husband is a customer satisfaction researcher and practitioner. Her research focuses on understanding the emotional and social factors that influence customer’s decision-making regarding quality-of-life products such as health insurance. Her 30 years of expertise as a customer service professional, leading change with high performing teams have allowed her to manage constant change that remains responsive to customer expectations.
Dr. Phillips Husband is a Professor of Practice in the Masters of Science in Customer Experience Management program where she serves as Fixed Term Faculty for the Organizational Development and Change course. She received her Bachelor of Arts in Behavioral Science from California State Polytechnic University-Pomona and a Master of Science in Management from Antioch University Seattle. She also holds a Ph.D. in Management from Walden University.
Dr. Phillips Husband is also passionate about literacy and serves on a board as Chairwoman and President for a national non-profit book club that encourages and celebrates the responsible writing of African American literature. She is an native Californian. She and her husband reside in Seattle, WA and Fallbrook, CA.