Nicholas “Z” Zeisler is a Fractional Chief Customer Officer and CX Strategist. The CX Framework he built and implemented as a Fortune 100 CX Executive is the roadmap to a fully-functional Office of the Customer headed by a Chief Customer Officer. Z designed the Brand Alignment Score as a new, ground-breaking KPI for Customer Experience, which helps his clients in achieving their goal of driving alignment between their Brand Promise and the experiences their Customers have when they interact along their journey.
Nicholas has experience in industries as varied as tech, energy, insurance, fashion, and public sector associations, and over 20 years of consulting and internal corporate practice has worked with large and small organizations to gauge Customer sentiment, improve processes and systems, and drive an enduring Customer-centric culture.
Z holds a Certified Customer Experience Professional (CCXP) from the CXPA, is a Certified Agile Scrum Master, a Lean Six Sigma Black Belt, a keynote speaker, lecturer, facilitator, moderator, and in his capacity as a Reservist, a professor of Mathematics and Statistics at the US Air Force Academy.
His new book, We’re Doing CX Wrong...And How To Get It Right, which outlines his approach and CX Framework, is available at Amazon and Barnes & Noble. He lives in Denver, Colorado, with his partner and their awesome dog, where, when not working, he spends his summer time at baseball games and his winter time on the slopes.