October 2019
Fall 2019 CXM Best Practices Symposium
Program Agenda Designing the Customer Experience & Customer Feedback and Continuous Improvement Kellogg Center, East Lansing, Michigan Gartner has identified “10 Habits of Customer-Centric Organizations”. From ‘Continuously Listening to Customers’ to ‘Adapting to Customer Needs and Demands in Real-Time at least six of the 10 habits can be linked to two critical components of the customer experience management process: Designing the Customer Experience and Customer Feedback and Continuous Improvement With the topics Designing the Customer Experience and Customer Feedback…
Find out more »November 2019
“A Fine Line” Documentary Movie Screening
Special, Early Access Screening of Award-Winning Film: "A Fine Line" A Fine Line provides behind the scenes look of restaurant culture with women at the helm. The documentary explores why less than 7% of head chefs and restaurant owners are women hearing insight from world renowned chefs, and a small-town restaurateur who says it how it is and won't accept no for an answer. An uplifting story on perseverance, food, and making it in the restaurant industry against all odds,…
Find out more »March 2020
Destination Auction: Expand Your Universe
Destination Auction is the premiere fundraising event for The School of Hospitality Business student Hospitality Association and its Alumni Association. Destination Auction features spectacular individual travel and experience packages donated by alumni and other industry friends in both live and silent auctions. This popular event draws hundreds of community members, alumni, students, and faculty, and helps fund a number of programs in The School of Hospitality Business. With a different theme each year, Auction is an exciting, colorful event, organized and led…
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