Fall 2019 CXM Best Practices Symposium
Program Agenda Designing the Customer Experience & Customer Feedback and Continuous Improvement Kellogg Center, East Lansing, Michigan Gartner has identified “10 Habits of Customer-Centric Organizations”. From ‘Continuously Listening to Customers’ to ‘Adapting to Customer Needs and Demands in Real-Time at least six of the 10 habits can be linked to two critical components of…