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Michael McCall, Ph.D is a Professor, Hilton Hotels Fellow in The School of Hospitality Business at Michigan State University. I earned my Ph.D. in Social Psychology from Arizona State University and have held academic positions in psychology, marketing and hospitality at Ithaca College and Cornell University. My research is consumer science focused and examines the the basic question of why people join loyalty programs. I serve on the editorial boards of The Cornell Hospitality Quarterly andThe Journal of Hospitality and Tourism Research. My work has won two Industry Relevance Awards from the Cornell Center for Hospitality Research and has appeared in the Journal of Applied Psychology, Cornell Hospitality Quarterly, Journal of Socio-Economics, and the International Journal of Hospitality Management. I have served as a expert legal witness on matters related to customer loyalty and decision making.
Best Airline Credit Cards in 2023 June 29, 2023 Outlet: MoneyGeek Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was interviewed as an expert for a MoneyGeek article on airline credit cards.
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MSU expert: Travel tips for summer – and beyond June 29, 2023 Outlet: Newswise The MSUToday Ask the Expert piece on summer travel tips by Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was also published at Newswise and Futurity.
Best Travel Credit Cards April 14, 2023 Outlet: WalletHub Michael McCall, Hilton Hotels Fellow at The School of Hospitality Business, was quoted as an expert in a WalletHub article on the best travel credit cards.
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Hotel Technology: Crossing Another Rubicon January 23, 2023 Outlet: Hotel Executive Anhut, Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, and Bonnie Knutson, professor of hospitality business, had an article titled “Hotel Technology: Crossing Another Rubicon” published at Hotel Executive.
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'They are working harder than ever': How much should you tip hotel housekeepers August 30, 2022 Outlet: USA Today Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was quoted in USA Today on when and how much to tip hotel housekeeping. The article was also published at three other outlets.