Michael McCall
Email: mmccall@msu.edu
Hilton Hotels Fellow
Department: The School of Hospitality Business
Phone: (517) 353-9211
- Biography Michael McCall, Ph.D is a Professor, Hilton Hotels Fellow in The School of Hospitality Business at Michigan State University. I earned my Ph.D. in Social Psychology from Arizona State University and have held academic positions in psychology, marketing and hospitality at Ithaca College and Cornell University. My research is consumer science focused and examines the the basic question of why people join loyalty programs. I serve on the editorial boards of The Cornell Hospitality Quarterly and The Journal of Hospitality and Tourism Research. My work has won two Industry Relevance Awards from the Cornell Center for Hospitality Research and has appeared in the Journal of Applied Psychology, Cornell Hospitality Quarterly, Journal of Socio-Economics, and the International Journal of Hospitality Management. I have served as a expert legal witness on matters related to customer loyalty and decision making.
- Courses
- HB 486: Advanced Marketing Principles for Hospitality
- HB 409: Introduction to Wines
- Media Mentions
- ARTICLEHidden Cameras: What Travelers Need to Know
March 21, 2024
Outlet: New York TImes
Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, spoke to the New York Times on hotel and vacation rentals’ use of surveillance cameras. The article was also published at four other outlets. - ARTICLEBest Airline Credit Cards in 2023
June 29, 2023
Outlet: MoneyGeek
Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was interviewed as an expert for a MoneyGeek article on airline credit cards. - ARTICLEMSU expert: Travel tips for summer – and beyond
June 29, 2023
Outlet: Newswise
The MSUToday Ask the Expert piece on summer travel tips by Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was also published at Newswise and Futurity. - ARTICLEAsk the expert: Travel tips for summer and beyond
June 23, 2023
Outlet: MSUToday
McCall also shared tips for summer travel in an Ask the Expert feature at MSUToday. - ARTICLEBest Travel Credit Cards
April 14, 2023
Outlet: WalletHub
Michael McCall, Hilton Hotels Fellow at The School of Hospitality Business, was quoted as an expert in a WalletHub article on the best travel credit cards. - ARTICLEHotel Technology: Crossing Another Rubicon
January 23, 2023
Outlet: Hotel Executive
Anhut, Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, and Bonnie Knutson, professor of hospitality business, had an article titled “Hotel Technology: Crossing Another Rubicon” published at Hotel Executive. - ARTICLE'They are working harder than ever': How much should you tip hotel housekeepers
August 30, 2022
Outlet: USA Today
Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was quoted in USA Today on when and how much to tip hotel housekeeping. The article was also published at three other outlets. - ARTICLEWhen will travel return to normal?
July 21, 2021
Outlet: The Washington Post
The article was also published in Yahoo! News and 1 other outlet. - ARTICLE'Vaxications,' catch-up trips and pent-up demand fuel travel surge
March 19, 2021
Outlet: Yahoo! Lifestyle
The article was also published in MSN Travel and 4 other outlets. - ARTICLECould casino closings in Michigan be sign of things to come in Vegas?
November 16, 2020
Outlet: Las Vegas Review-Journal - ARTICLEWhat can you do about onerous travel fees? 'Consumers are at a disadvantage'
September 11, 2020
Outlet: USA Today
The article was also published in Forbes and 34 other outlets. - ARTICLEShould airlines offer refunds to infectious passengers?
May 28, 2020
Outlet: Stuff Limited
The article was also published in 2 other outlets. - ARTICLEToo sick to fly: Should airlines offer refunds to infectious passengers?
May 27, 2020
Outlet: The Washington Post - ARTICLEDoes Growing Your Loyalty Program Reward the 'Right' Customers?
March 4, 2020
Outlet: Hotel Executive - ARTICLEOffice Hours With Michael McCall: How Hospitality Businesses Can Win the Summer
August 12, 2019
Outlet: MarketScale - ARTICLENebraska AG files lawsuit against Hilton for resort fees
July 24, 2019
Outlet: Las Vegas Review-Journal - ARTICLEIndustry observers like SLS Las Vegas name switch to Sahara
June 28, 2019
Outlet: Las Vegas Review-Journal - ARTICLEWhat you need to know about canceling a trip to the Dominican Republic
June 27, 2019
Outlet: Washington Post - ARTICLEUsing a Las Vegas Strip hotel minibar can cost up to $75
April 19, 2019
Outlet: Las Vegas Review-Journal - ARTICLEOffice Hours with Michael McCall: Knowing What the Customer Wants As Much As They Do
March 6, 2019
Outlet: MarketScale - ARTICLEDo you owe a tip to the barista who poured your black coffee? New payment systems leave some in a quandary
December 1, 2018
Outlet: Chicago Tribune - ARTICLECaesars in Las Vegas has new armed emergency response teams
October 2, 2018
Outlet: Las Vegas Review-Journal - ARTICLEMore hospitality robots are calling Las Vegas Strip home
July 10, 2018
Outlet: Las Vegas Review-Journal - ARTICLELas Vegas casino strike: Where the chips may fall
May 24, 2018
Outlet: CBS News
The article was also published in 1 other outlet. - ARTICLEHow travelers can protect themselves from hidden fees
April 4, 2018
Outlet: Washington Post
The article was also published in the Chicago Tribune and Dallas Morning News. - ARTICLEMichigan State’s Faculty Senate Votes No Confidence in Embattled Trustees
February 13, 2018
Outlet: Chronicle of Higher Education - ARTICLELas Vegas slogan ‘what happens here’ may face cloudy future
February 10, 2018
Outlet: Las Vegas Review-Journal - ARTICLEMandalay Bay Re-Numbering Floor Where Route 91 Festival Gunman Stayed
February 8, 2018
Outlet: The Boot
The article was also published in 1 other outlet. - ARTICLELas Vegas Strip massacre will force hotels to rethink security
October 2, 2017
Outlet: Las Vegas Review-Journal
The article was also published in Yahoo! Lifestyle and 6 other outlets. - ARTICLEHow Much Do People Tip at Restaurants? White Republican Men Give More, but It Doesn't Mean They're the Most Altruistic
July 10, 2017
Outlet: Newsweek
The article was also published by 3 other outlets. - ARTICLETo tip or no: Uber’s about-face on the propriety of a gratuity
June 22, 2017
Outlet: Washington Post - ARTICLEColumn: United dragging a passenger from overbooked flight was lesson in stupidity
April 10, 2017
Outlet: Los Angeles Times - ARTICLEDetroit casino war — earn a car, trips, batting practice at Comerica
October 22, 2016
Outlet: Detroit Free Press
Related News:
This year’s Faculty Recognition Dinner and Investiture Ceremony highlighted faculty endowments from 2020, 2021 and 2022.
In The News
From USA Today
Featuring Michael McCall
A team of Broad Spartans took first place for best wine label at this national competition.
The School of Hospitality Business professor Michael McCall was interviewed for a WalletHub "Ask the Experts" article
A Broad College expert's column delving into business issues, insights
The Broad College expert's latest column offering business insights
Audio
Hospitality business professor Michael McCall covers how casinos, hotels and tourist venues can ensure safety.
The deadliest shooting in U.S. history will force the nation’s hotel industry to rethink security procedures.
Executive board members of the Real Estate Investment Club attend the Americas Lodging Investment Conference.
