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![Cropped image of someone using a tablet at a desk at night.](https://broad.msu.edu/app/uploads/2022/12/iPad-stock-feature-1024x576.jpg)
Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.
![Cropped image of someone using a tablet at a desk at night.](https://broad.msu.edu/app/uploads/2022/12/iPad-stock-feature-1024x576.jpg)
![Cropped image of someone using a tablet at a desk at night.](https://broad.msu.edu/app/uploads/2022/12/iPad-stock-feature-1024x576.jpg)
Learn how a holistic measurement framework can help with the persistent need to demonstrate the value and ROI of CX.
![The 2023 Jack Breslin and Ruth Jameyson Award Winners. Photo credit: Dane Robison/TimeFramePhoto.](https://broad.msu.edu/app/uploads/2023/06/Ruth-Jameyson-Award-Feature-1-1024x682.jpg)
Sarah Ellis was recognized for her work as admissions and academic services manager for the Broad Executive MBA program.
![The 2023 Jack Breslin and Ruth Jameyson Award Winners. Photo credit: Dane Robison/TimeFramePhoto.](https://broad.msu.edu/app/uploads/2023/06/Ruth-Jameyson-Award-Feature-1-1024x682.jpg)
![The 2023 Jack Breslin and Ruth Jameyson Award Winners. Photo credit: Dane Robison/TimeFramePhoto.](https://broad.msu.edu/app/uploads/2023/06/Ruth-Jameyson-Award-Feature-1-1024x682.jpg)
Sarah Ellis was recognized for her work as admissions and academic services manager for the Broad Executive MBA program.
![MSU Minkskoff Pavilion front patio](https://broad.msu.edu/app/uploads/2020/01/Finance-Minskoff2-1024x683.jpg)
The MS-CXM program, designed by the Department of Marketing, is part-time and 100% online.
![MSU Minkskoff Pavilion front patio](https://broad.msu.edu/app/uploads/2020/01/Finance-Minskoff2-1024x683.jpg)
![MSU Minkskoff Pavilion front patio](https://broad.msu.edu/app/uploads/2020/01/Finance-Minskoff2-1024x683.jpg)
The MS-CXM program, designed by the Department of Marketing, is part-time and 100% online.