Biography
Wayne Simmons is a growth-focused senior leader, specializing in building winning brands through world-class customer experience. Previously as a former Inc. 500-awarded founder and CEO, Wayne has over 20 years of experience working across the spectrum of customer experience management disciplines in corporate, start-up and private equity environments. Currently, as the Global Customer Experience Management Lead for Pfizer, Wayne is responsible for building and deploying customer experience capabilities across the enterprise. With prior marketing, commercial and CXM roles with Bayer Pharmaceuticals, The Ritz-Carlton Leadership Center, Mercer and EY, Wayne provides a unique blend of operational and analytical expertise across the spectrum of omnichannel digital marketing, CX, customer success and customer service operations. Wayne is a U.S. Army Intelligence veteran, has a B.S. degree from the University of the State of New York, and is an alumnus of the Wharton School, University of Pennsylvania as a graduate of the Advanced Management Program. Wayne is also a Certified Customer Experience Professional (CCXP), and a board member of the Customer Experience Professionals Association (CXPA). Wayne resides in the New York City metropolitan area.
