Michael McCall
Email: mmccall@msu.edu
Hilton Hotels Fellow
Department: The School of Hospitality Business
Phone: (517) 353-9211
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Biography
Michael McCall, Ph.D is a Professor, Hilton Hotels Fellow in The School of Hospitality Business at Michigan State University. I earned my Ph.D. in Social Psychology from Arizona State University and have held academic positions in psychology, marketing and hospitality at Ithaca College and Cornell University. My research is consumer science focused and examines the the basic question of why people join loyalty programs. I serve on the editorial boards of The Cornell Hospitality Quarterly and The Journal of Hospitality and Tourism Research. My work has won two Industry Relevance Awards from the Cornell Center for Hospitality Research and has appeared in the Journal of Applied Psychology, Cornell Hospitality Quarterly, Journal of Socio-Economics, and the International Journal of Hospitality Management. I have served as a expert legal witness on matters related to customer loyalty and decision making.
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Courses
- HB 486: Advanced Marketing Principles for Hospitality
- HB 409: Introduction to Wines
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Media Mentions
- ARTICLEHidden Cameras: What Travelers Need to Know
March 21, 2024
Outlet: New York TImes
Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, spoke to the New York Times on hotel and vacation rentals’ use of surveillance cameras. The article was also published at four other outlets. - ARTICLEHotel Technology: Crossing Another Rubicon
January 23, 2023
Outlet: Hotel Executive
Anhut, Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, and Bonnie Knutson, professor of hospitality business, had an article titled “Hotel Technology: Crossing Another Rubicon” published at Hotel Executive. - ARTICLE'They are working harder than ever': How much should you tip hotel housekeepers
August 30, 2022
Outlet: USA Today
Michael McCall, Hilton Hotels Fellow in the School of Hospitality Business, was quoted in USA Today on when and how much to tip hotel housekeeping. The article was also published at three other outlets.
Related News:
This year’s Faculty Recognition Dinner and Investiture Ceremony highlighted faculty endowments from 2020, 2021 and 2022.
In The News
From USA Today
Featuring Michael McCall
A team of Broad Spartans took first place for best wine label at this national competition.
The School of Hospitality Business professor Michael McCall was interviewed for a WalletHub "Ask the Experts" article
A Broad College expert's column delving into business issues, insights
The Broad College expert's latest column offering business insights
Audio
Hospitality business professor Michael McCall covers how casinos, hotels and tourist venues can ensure safety.
The deadliest shooting in U.S. history will force the nation’s hotel industry to rethink security procedures.
Executive board members of the Real Estate Investment Club attend the Americas Lodging Investment Conference.